How to Solve HBO Max Not Working on Roku Tv

HBO Max on Roku is now available. Roku users may now view their favorite HBO films and series on their devices after so long waiting. You can watch renowned television shows like The Big Bang Theory or Friends. There are also Max Originals like The Flight Attendant. The bad news is that Roku may not always be used by HBO Max. Many technological failures are sometimes encountered by users. We will focus in this guide How to Solve HBO Max Not Working on Roku on the most prevalent ones and how to remedy them. 

How to Solve HBO Max Not Working on Roku


Restart Roku and Reboot Your Modem

Before we fall into further troubleshooting steps, make sure to restart your Roku device and modem. Suppose the problem you’re experiencing is due to network connection issues. Restarting your device should fix it.

Move ahead and physically remove your Roku streaming stick. Next, reinstall it again to perform a hard reset.

Or continue to Settings → System and select System restart.

HBO Max Not Working on Roku

Update Roku or Upgrade Your Device

The HBO Max app only works with Roku 9.3 and after. So you need to upgrade your device if you use previous Roku models, such as the Roku 2500 Model. Any Roku models that are no longer updated will not play HBO Max properly.

To update Roku, hit the remote home button and go to Configuration. Then select System / System Update and Update check.

HBO Max Not Working on Roku

If you have a Roku model that runs OS version 9.4.0 but can’t still watch HBO Max, then contacts Roku for further assistance. 

Disable Your VPN

You need to be located in the United States or certain U.S. territories to watch at HBO Max on Roku. And you must use your current IP address. You will get an error warning if you use a VPN to mask your IP address. To deactivate your VPN software and check whether you can watch HBO Max on Roku after that. 

Re-Add the Channel

Well, Uninstalling and reinstalling the HBO Max app may help you to fix many bugs and glitches.

  • Get your Roku remote & press the Home button.
  • Next, navigate to Streaming Channels & open the Channel Store.

HBO Max Not Working on Roku

  • Find HBO Max and press OK on your remote.
  • Here, select Remove channel and confirm your choice.

HBO Max Not Working on Roku

Different users confirmed the following workaround did the trick for them.

  1. Well, On your phone, launch the HBO Max app. Now go to Settings → Devices and sign out of all your devices.
  2. Then, remove the HBO Max from Roku and restart the device.
  3. Next, After restarting Roku, reinstall HBO Max.

You require to sign out of all the devices because Roku might be holding onto your old HBO login information. In conclusion, the new HBO Max channel will crash.

Optionally, you can also unsubscribe from HBO. Then remove the HBO channel and restart your Roku device. Next, finally, re-add the HBO Max channel after you did all that.

Search the Title

Utilize the search feature instead of using the home screen to select the title you want to watch. Here, Play the title from the search screen.

HBO Max Not Working on Roku

There are certain difficulties if you choose to use this workaround. You can locate only four controls: the 7-second replay, Forward, Pause, and Backward. Some closed captions and the HBO Max menu are not available.

In Addition, try moving very slowly across the menu. Let 2 or 3 seconds pass between various actions and selections. Several users confirmed they managed to avoid frequent crashes by using this simple workaround.

Clear the Cache

  • Go to your Homescreen.
  • Then, Select the HBO Max channel.
  • Next, remove the channel. To perform that, you need to press the asterisk button on your remote and select Remove channel.

HBO Max Not Working on Roku

  • Now, Restart your Roku device to clear the cache.

HBO Max and the Roku 3500x Devices

Numerous Roku users who own 3500x Roku stick models complained about not playing HBO Max on their devices. Usually, HBO Max struggles to load the content but then suddenly stops working and exits back to the home screen.

This seems that the HBO Max app requires more RAM and CPU power Roku 3500x models can deliver. Consequently, if you’re using older Roku models, you may want to upgrade your device.

It’s doubtful that HBO develops a light version of HBO Max for older Roku devices. Moreover, we don’t think Roku will invest the time and resources to build a unique app version that automatically dumps the cache before HBO Max launches.

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