How to Fix Tom Clancy’s The Division Errors, Not Starting, Crashes, Performance Issues

Recently, Tom Clancy’s The Division was released this week on Steam, and by now, the Game has a lot of Mixed reviews. So, Players complained that the game servers went down at the launch of the Game and other critical errors and bugs.

  • The Black Friday – a devastating pandemic sweeps through New York City, and one by one, essential services fail. So, In only days, without food or water, society collapses into chaos. Well, The Division, an autonomous unit of tactical agents, is activated.

Lots of players are encountering game-breaking issues, and they are unable to play the Game. This most common Tom Clancy’s The Division errors that users reported on the Steam’s Dashboard of the Game are Game Not Starting, Crashes, Performance Issues like FPS Drops, Low FPS, and Stuttering or Freezing, Server Issues and Disconnection Problems, and also a weird error in which they are unable to change the language from Russian. So, Reportedly, there have also been problems accessing the accounts and being unable to sync them. That problem pervades even the most famous games like League of Legends, GTA V, etc.

Here we will help you fix all of the errors listed above to start playing the Game finally. You will find all the issues in this Game described to see which one you got and solutions for each of them. In case if you already know what your error is, you can skip to the explanation below and fix it. Even though, make sure that you read our fix for the Game’s major issues. If these solutions don’t work, you can find it at the end of the post!

Tom Clancy’s The Division

1: How to Fix Tom Clancy’s The Division Errors

1: As well, Tom Clancy’s The Division Crashes, this issue is widespread. For some players, this Game constantly crashes while playing or during the intro of the Game. So, To fix this issue, follow the tutorial at the end of the post.

Now, “I can get into the Game and play for about 5 minutes or so, and then my Game crashes to desktop. Here, I can’t seem to make it to stop doing that. In case Anyone has a known way around this, so please help.”

“Thus, the Game crashed about 5-10 secs into playing. I can sit on the menu just fine, but it seems any actual gameplay hits me.

It is running an i7-4790k and SLI 980 Ti(s) With 3 Monitors, One 4k as the main display, and two 1080p”.

“This Game either crashes halfway via opening scene or right afterward. Any ideas?”

So, “Anyone else having trouble with this? Now, opens up, shows the first screen, & then closes out without any error.”

Solution: To ensure that you meet the minimum system requirements & that you have the latest graphic card drivers up to date. After this, if you still encounter crashes apply our patch to this Game, you can find it at the end of this post.

2: The Tom Clancy’s The Division Resolution Issue, you might have issues with the resolution; your Game might show on half of the screen. So, To fix this, follow the solution below.

“All time I launch the Game, I have this weird resolution issue. This Game only shows on half the screen, & I am unable to change that. Can Anyone help me?”


  • First, press Alt+Enter, and you will be in windowed mode. Here, go to the main menu and change the resolution.
  • Now, you can also change it manually from the configuration file:
  • So, Go to C:\Users\username\Documents\My Games\Tom Clancy’s The Division.
  • To, Find GFXSettings.Rogue_x64.xml
  • Now, Right-click then chooses Edit.
  • Here, Scroll via settings until you find a resolution.
  • To, Set custom height and width, save, and exit.

Tom Clancy’s The Division

3: The Tom Clancy’s The Division Russian Language Issue, some players that bought the Game in Russia and regions similar have the Game locked only in the Russian language, & they can’t change it to English.

“Note this: Purchases made in this region will only receive the Russian language.

Check: Can I change the language if I bought the Game? Or I don’t want to play the Game with the Russian language? Or If Anyone knows something, please help me!”

Well, “I paid 75$ for the full version of the Game, instead of a partial product in the Russian language, what the hell? OR, I can’t play in English?”

“Thus I live in a CIS Region, and I’m interested in the Division, but the Steam store page says I will only take this Game in the Russian language. Because I do not speak Russian.”

Solution: The Russian Computer Version of the Game only comes with Russian. This console versions come with the full language pack.

Confirmed info: The Russian version will have multiple languages available depending on the platform, but English will always be part of it.

We are also sorry for the confusion around this availability of languages on the Russian PC version. To, Any customers who purchased through Uplay should contact our Support team for more. In case if you bought the Game elsewhere, please contact your retailer for more assistance. Support.UBI

4: The Tom Clancy’s The Division Not Starting, for some gamers, the Game won’t start, they Tap the Play button in the Steam Library, & nothing happens, or they encounter a black screen during the startup. However, To fix this issue, now you can try the workaround below.

“This game preload and installation are completed. So, When I click Play in Steam, the Game never starts. Video drivers are up to date, & antivirus is turned off, restarted the machine, all with no results. Well, In the library, it says that the Game is running. Although nothing is going. What should I do?”

“Game won’t launch. Getting sync error. If we skip it, it just shows a black screen with no signs of activity.”

“The Tom Clancy’s The Division Black Screen is a common issue, and I saw many players complain about it. Therefore, I am also encountering it at the startup of the Game. As well as, Is there something I can do to fix it?”

Workaround: As well, Our patch will fix this issue, and after that, you will be capable of starting the Game.

Now, You can try to press ALT+ENTER, & this should fix the black screen issue.

Even you can try this:

  • Move to Documents\My Games\Tom Clancy’s The Divison
  • Now, Open GFXSettings.Rogue_x64 to (back it up before you do)
  • Here, Change the “width” and “height” values to match your resolution.
  • So, Change Windowed to Fullscreen
  • Then, Save & start the Game.

5: The Tom Clancy’s The Division Server Issues, you might be unable to connect to the server, and you are encountering these errors: Romeo, Delta, and Mike. So, To fix this, follow the solution below.

Tom Clancy’s The Division

Solution: Well, Make sure that your internet connection is working and that you can connect to the internet. PLUS, make sure that your firewall or antivirus is not blocking the Game connect to the server. In case these solutions won’t help, it means that this issue is with the Ubisoft servers, & you have to wait until they resolve it completely.

6: The Tom Clancy’s The Division Sound Issues, a few players also complained about sound issues. Now, You can fix them by applying the quick solution below.


  • -Right-click on the speaker icon in the taskbar
  • -Select Playback Devices
  • -Click on your Default Device
  • -Open the Properties
  • – Switch to the advanced tab
  • -Set the Default Format to 16bit, 48000 Hz like (CD Quality)

7: The Tom Clancy’s The Division Performance Issues, issues like Low FPS, FPS Drops, Stuttering, and Freezes are related to the Game’s performance, and because of that, you are encountering them. However, this good news is that all of these performance errors can be fixed with the solution below.

“I recently purchased a new laptop, & with some games, I’m noticing I seem to get a worse frame rate than I make my older one. So, I was fully aware that this one was better, & I feel like it meets the minimum requirements for the Division. However, I still only get about 15 frames on low.”

“I have played in the CBT, and I had little to no performance problems, now, in the OBT, the Game runs horribly. Mostly, There was a fight with a few NPCs in which my fps dropped down to 19,& it barely got up to 30 during the whole war while in the CBT, it runs smoothly with higher settings.

Also, There is unusual weird stuttering while exploring the city.”

“Hey, guys, I am experiencing extremely low fps. Same from 1 to 10 fps. Well, I could play the beta between 30-45 FPS. Presently, I do have a small note that I didn’t restart my PC after installing the new Nvidia drivers and the Division. So, Should I restart my computer or try something else?”

Solution: So, To fix the performance issues, follow the workarounds below or apply our patch.

  • -Turn off Vsync.
  • -Use fullscreen instead of windowed/borderless.
  • -Update your graphics card drivers.
  • -Avoid unnecessary crowds in the Dark Zone.
  • -After respawning, wait for the world the around you to load fully before running off.

 The Division Major Issues Fix:

Now, Our team of developers managed to release a patch that helps you fix the errors described above. Here, You can see how our patch looks below, where you can also find a tutorial on how to utilize it and a download link. So, Please follow the tutorial step by step before asking any questions regarding your issues. As well, Our patch won’t interfere with your Steam account, and it will change some files and .dll in this game folder for the errors to be fixed.

Tom Clancy’s The Division

Now, Follow the tutorial below to apply this patch correctly to your Game.

How to Apply our patch?

  • First, download the archive of the patch from here: Download.
  • Now, Extract the downloaded archive on your PC, and open the patch from the folder.
  • Here, Your GPU will be selected automatically. Make sure you use your dedicated GPU if you have a laptop!
  • Choose the game executable from the game folder. In case if you used the default install folder, it should be: “C:\Program Files (x86)\Steam\Steamapps\common\Tom Clancy’s The Division.”
  • Choose your issue or issues from the box to the right and click the corresponding “Fix” button.
  • Now, After your errors are successfully fixed, you can click the “Launch Game” button & play the Game.

How to download: As well, you might think that our download service is pretty annoying, but it is instrumental. To download, you need to complete a simple offer, it usually takes a few minutes, & after that, you will be capable of downloading the patch. We can use this service because it is the only way to support our developers and keep releasing and updating patches for games. Thank you! We hope you understand and have fun playing The Division!

Also, Check :

  1. Minecraft Black Screen
  2. Skyrim Special Edition
  3. Dragon Age Inquisition

Finally, we hope that you managed to fix your issues and that you are enjoying the Game. Whether you have any other questions regarding other issues that we haven’t mentioned, please comment below, & we will assist you in fixing your Tom Clancy’s The Division all errors.

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